rePotme.com - International Orders
We are happy to work with you if you are located outside the United States. Our website will support shipping & handling and price quotes for your order anywhere in the world. Because of the complex nature of shipping items of unusual weights and sizes we reserve the right to cancel an order in the event of unforeseen costs over and above those quoted on our website. Examples include orders for large numbers of ceramic pots, quantities of heavy media or orders that require multiple boxes due to unique country box size limitation. Should it be necessary to hold or cancel an order we will of course communicate by email the circumstances and provide you the customer the opportunity to make necessary changes so that we can ship the order. Typically we will ship USPS Priority International, or International First Class and transit time can be from 6 business days to 6 weeks or more depending on the time it takes to reach your country and clear customs.
Some items can raise issues depending on the regulations of the receiving country and Customs. Fertilizer, Mixes and Media may require extra clearance and it is your responsibility to determine if that is the case before placing an order. Once we ship to you at an International address, we can't be responsible for Customs or other administrative or regulatory foreign governmental regulations, restrictions or roadblocks.
If you are purchasing products for export, you are responsible for any necessary export documentation before shipment is made to a foreign country. Customer is responsible for all fees, duties and any other charges (should there be any) related to the import of products purchased from and shipped by rePotme.com to the customer or for the customer. You, the customer, agree to these terms & conditions when placing an international order with rePotme.com.
Once we receive your order we will acknowledge it by email and will typically ship within one business day. A tracking number will be emailed to you at the time of shipment. Please contact us directly at help at repotme.com, or (302) 855-5859 if you have any unusual requests. We can usually figure out options for even the most challenging shipments.